'...terrible event?' What part is terrible Jet Blue?

Dear Mr.Deetch,

Thank you for your email regarding JetBlue's recent announcement of new service to Aruba. We
appreciate you sharing your views and having the opportunity to respond to your concerns.

It is tragic that an event so terrible could occur to a visitor to a foreign nation. JetBlue has
been considering starting service to Aruba, as nearly all other major US airlines do, for several
years. Our decision, based on numerous market and competitive factors, was unrelated to the
terrible event there. In no way does JetBlue ascribe to the entire population of Aruba, or its
government, the malicious and criminal behavior of a few. Each market JetBlue serves is one, we
believe, in high demand by the traveling public and one where airfares are too high. In this
regard, Aruba is no different.

Again, we appreciate you taking the time to share your views with JetBlue.

Sincerely,

Sonja
Customer Commitment Crew
JetBlue Airways
Crewmember 25784